TRANSPORT

Services for transport companies, technical centers, and car dealerships

SMS Traffic's solutions ensure that customers in the road transport industry and service companies are informed in a timely and meaningful way about a wide range of personal vehicle purchasing, maintenance, and service-related events. Personal contact with the target audience strengthens the loyalty of the existing customer base and increases the effectiveness of related sales.

SMS, E-mail, and voice mailing services remain the most cost-effective and personalized way of communication between car dealerships, car service companies, and vehicle owners:

• Notifications on the availability of the vehicle
• Notification of pre-order status
• Notification of order status
• Notification of scheduled maintenance under guarantee
• Registration for seasonal maintenance, tire service
• Notification on completion of service, repair
• SMS support for car owners participating in discount programs, loyalty systems
• SMS-invitations for test-driving
• Notifications on promotional and marketing events

In addition to informing customers on issues related to the purchase and maintenance of vehicles, SMS Traffic information services provide the implementation of customer feedback to the supplier:

• SMS call-back service. Communication with the customer on request
• Notifications on questions related to vehicle purchase on credit
• Informing about vehicle insurance
• Vehicle Rental Notices
• Informing about Trade-in issues
• SMS surveys
• Reception of messages with offers and claims

Personalization of communication with the customer via SMS channel is done by contacting the customer by a specified name. To identify the sender, it is possible to determine the name of the company initiating the mailing for feedback, the telephone number of the hotline, the reply of the subscriber by SMS the number of the return SMS channel.

An archive of newsletter results is stored in the customer's myAlpari located in the secure section of the SMS Traffic website. The SMS Traffic technology platform provides the ability to manage mailings from myAlpari, segment customer groups by specific parameters, and save mailing statistics for further analysis.

SMS Traffic SMS, E-mail, and voice mailing services are applicable for organizing interactive communications between passengers and enterprises of air, rail, and water transport and serve as an efficient tool for efficient interaction of employees of transport departments:

• Informing passengers about flight status
• Informing flight personnel and service departments
• Notification of the operational status of IT systems of transport enterprises
• SMS support for passenger participation in loyalty programs
• Informing about marketing and promotional actions for passengers